You have the right to return the products purchased from the Eleni Krassanaki store within 14 days from the day of receipt and request their replacement.

 
WARNING: The returned products must be in the condition sent by the eleni Krassanaki online store and received by the customer, complete and without damage. Their packaging should be the one that normally accompanies the product in excellent condition, without having removed the labels, and with all the documents of the shipment (e.g. Consignment Note, retail receipt, etc.). Returns that do not meet the above conditions are NOT accepted and returned to the customer.
 

COST OF RETURNS

  • For Returns within Greece

The return of the product is FREE for the first time, exclusively through the company ACS with which we cooperate. If you send it to us with any other company other than the cooperating ACS you will be charged with the full cost of the return. If you send it to us by post, it is not possible to receive it.
In case of change or replacement for a second or more times, you will be charged each time with the cost of return (to us), the cost of re-shipping (from us to you) and in addition the cost of cash on delivery.

  • For Returns within Cyprus

For returns from Cyprus, the cost is always borne by the customer and can be made with any transport company the customer wishes!

RETURNS PROCESS

The procedure is simple and is carried out in 3 steps:

1. Contact ACS Courier

Visit the nearest ACS store or contact the courier company ACS on the phone 801 500 111.

2. Ship your package (valid only for Greece)

Our company cooperates with the company ACS for orders within Greece so in case you choose other transport companies, you undertake the cost of return. Send the order with ACS Courier, stating that the charge will be made to the company:

As soon as the receipt from the warehouse is carried out and the quality control of the returned products is carried out, we will inform you again about the progress of the new shipment (if it is not a cancellation of the order).

3. Let us know about your return!

Contact us by e-mail at the info@elenikrasanaki.gr stating your name, your order number and the reason you wish to return the product and if you wish to replace it. Alternatively you can call us on the phone 2107290082 and complete your return update by phone.

CANCEL AN ORDER BEFORE SHIPPING

In case you have placed an electronic or telephone order and wish to proceed with its cancellation, cancellation is possible by sending an e-mail to the e-mail address info@elenikrasanaki.gr or by telephone 2107290082 (Monday to Friday 10:00 to 18:00).