The online store operates at the e-mail address www.elenikrasanaki.gr under the terms and conditions presented below. The use of the e-shop presupposes the unconditional acceptance of all the following terms and conditions.

COMPANY IDENTITY

The company has an online store of exhibition and distribution of products via the Internet. The e-shop operates at the e-mail address www.elenikrasanaki.gr under the terms and conditions presented below The use of the e-shop presupposes the unconditional acceptance of all the following terms and conditions. If the user disagrees with some or all of the terms of use of the e-shop, he must refrain from using it, otherwise he declares that he has unreservedly accepted all the terms and conditions of its operation.

TERMS AND CHANGES

www.elenikrasanaki.gr reserves the right to unilaterally modify or renew terms and conditions of transactions. Any such change will be communicated through this website of the e-shop. It also reserves the right to change the content of the website (indicatively, price, availability, photo, description, etc.), without prior notice. It is clarified that the change of terms does not include orders that you have already made.

INFORMATION AND PRODUCTS PROVIDED

www.elenikrasanaki.gr is committed to the quality, completeness and validity of the information listed on its websites, subject to any technical or typographical errors that cannot be predicted or have arisen unintentiously or interrupts of the website due to force majeure. At the same time, it reserves the right to change the content of the website without prior notice at any time and these changes to take effect from the moment of their realization and immediate publication on the internet.

LIABILITY OF USERS

Users of the elenikrasanaki.gr's online store declare and accept that they will not use it as well as its content, in any way illegal, immoral, offensive and malicious. They also state that the data provided by them during the use of the e-shop and its contents are absolutely accurate and correct. The online store of www.elenikrasanaki.gr is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Finally, they declare that they assume all responsibility from the use of the e-shop and their account, from unauthorized persons by them as well as the compensation from any damage caused by this use, to the elenikrasanaki.gr and to any other partner.

LIMITATION OF LIABILITY

The elenikrasanaki.gr is not responsible for any errors in prices, features or photos and reserves the right to change prices without notice. It is also not liable to users/customers for damages that may arise from the execution / or not of their order. At the same time, it bears no responsibility for direct or indirect, positive or consequential damage (indicatively and not exclusively mentioned, lost profits, business interruption, loss of data and data, loss of customer service, etc.), which arise in connection with the operation and / or use of the e-shop. Users-clients are solely responsible for the evaluation and selection of the products and services offered by the website and the www.elenikrasanaki.gr bears no responsibility in relation to the correctness of the users' choice, or any incompatibilities between products – software – services provided by it. The transport of the goods is done on behalf and under the responsibility of the customer if required. The elenikrasanaki.gr is not responsible for defects or poor quality of third-party products available to its customers, because the goods are received by their suppliers and / or manufacturers, packed in closed boxes. In case of a defective or problematic product you should contact a representative of the elenikrasanaki.gr and you will be served immediately by replacing the problematic product or taking back your money (See Product Returns). Finally, the elenikrasanaki.gr is not committed to the availability of products, as it is mentioned in the online store, but undertakes the obligation to inform users in case the availability of a product ordered is different from the one listed on the website.

COPYRIGHTS

www.elenikrasanaki.gr website is the official website of the elenikrasanaki.gr. All content of the websites posted by the elenikrasanaki.gr, including images, graphics, photographs, drawings, texts, services and products provided, constitute the intellectual property of the elenikrasanaki.gr and are protected in compliance with the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features representing the elenikrasanaki.gr and /or its online store and/or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of the elenikrasanaki.gr and/or http://www.elenikrasanaki.gr and/or above third parties and are protected by the Greek ones, Community and international trademark and industrial and intellectual property laws and undisposed competition.

In any case, their appearance and display on http://www.elenikrasanaki.gr websites should in no way be construed as a transfer or assignment of a license or right to use them.

TRANSACTIONS

The elenikrasanaki.gr operates in accordance with the legislation governing distance contracts, i.e. Law 2251/1994 on consumer protection and in particular Articles 3, 3a, 3b, 3d-3c, which define the conditions and the procedure to be followed in the case of a distance contract, as well as any other relevant article of the above law.

AVAILABILITY

In cases where the products you ordered are not available you will be informed by e-mail or telephone for the exact delivery time. If you agree to the new delivery time you should inform us by e-mail or fax that you are aware and wish your order to remain active. In case the new terms of execution of the order do not satisfy you, your order will be cancelled.

FORCE MEJEURE

If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products or services to you within the predetermined time, we will inform you, in order to tell us if you wish, under these conditions, to complete your order.

ORDER CANCELLATION

Cancellation of the order may be made in the following cases:

  • Before the order is completed, during the online ordering process you can remove the quantities of products from your shopping cart by clicking on the delete button and then update. At the same time, you can change the quantity of products you have selected to zero.
  • If the online order has been completed but the product has not yet been shipped to your place you can call at the 210 729 0082 and one of our partners will undertake the cancellation of your order.

PRODUCT RETURNS

In case you wish to return the products you purchased because you are not happy or not fully satisfied, you have the right to do so within 14 days from the date of receipt of the order. The products should be in the condition you received them, without their packaging having been unsealed and accompanied by the receipt or the sales invoice. In this case you will only be charged with the cost of returning the products. The company is not responsible for damages that may arise to the products during the return process. Immediately after receiving the products to be returned and after making sure that their packaging is in excellent condition and that the product has been sold by our company, our representative will contact you so that you can agree on the way you wish, in order to be refunded the money. The refund will be completed within a maximum of 15 days from the date of receipt of the returned product from our company. In case you want to return products that have had a problem in their operation and are covered by a guarantee, then the product is returned and its support department will contact you and inform you about the course of repair of the specific product or its replacement – if it is not repaired. The above shall not apply where the problem product is covered by a guarantee directly from the manufacturer or his representative. In any case before returning products for any reason, please contact our customer service department.

PRICES OF PRODUCTS SOLD

The prices listed include VAT (24%).

SAFETY

www.elenikrasanaki.gr recognizes the importance of the issue of the security of your personal data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential.

PERSONAL DATA

elenikrasanaki.gr is committed to the protection of personal data, users of the website and its customers in compliance with law 2742/97 on the protection from the processing of personal data. Your personal information is requested, recorded and used only for your convenience by the company's online store. Your personal information will not be given under any circumstances to other companies or entities without your permission, while under the law on the protection of personal data you can access them whenever you wish. Finally, the elenikrasanaki.gr provides the opportunity to any user who no longer wishes to use the website and the services provided by it, to submit a request for deletion from his/her file. In this case, the user's personal data and data are deleted and cease to be used.