This privacy policy describes the personal data collected or generated (processed) when you use the website of "ELENI KRASANAKI" (hereinafter the "Websites"). It also describes how we use, share and protect your personal data, the choices you have regarding your personal data, and how you can contact us.
1. WHAT Personal Data We Collect and WHEN
We ask that you provide us with certain personal data in order to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive news, create an account, participate in our events or contests, or interact with or use our website. This personal data includes the following:
-Contact details, including name, email, no. telephone, postal and billing address
-Login and account information, including username, password and unique user ID
-Personal information, including gender, city, date of birth and history of purchases
-Payment or credit card details
-Pictures, photos and videos
-Data on physical characteristics and
-Personal preferences, such as your wish list, as well as marketing and cookie preferences.
We collect additional personal information from you in order to provide specific information within the framework of our website.
When you interact with our website, some data is automatically collected from your device or your web browser. More information about these practices can be found in the Cookies section of this privacy policy. This data includes the following:
-Device id numbers, call status, network access, storage information, and battery information
-Cookies, IP addresses, referrer headers, web browser identification data and version, as well as web beacons and tags
- Personal data
We use your personal data for the following purposes:
-To provide information about our website and the services you request.
When you use our website, we use your personal data to provide you with the product or service you have requested. For example, if you make a purchase on the "ELENI KRASANAKI" website, we will use the contact information you give us to contact you about your purchase. If you contact our consumer services, we will use the information about you, such as delivery or payment information, or the product you purchased, to help you resolve a problem or answer your questions.
-To share information about our products, services and events, as well as for other promotional purposes.
When you provide your consent, we will send you promotional communications and news about products, services, and other promotions(offers). You may opt-out of these communications at any time after you have given this consent.
If you are already a customer of "ELENI KRASANAKI" (for example, if you have placed an order with us), we may use the contact details you provide to us to send you marketing updates about similar products or newsletters, where permitted by applicable law (unless you have already chosen not to receive such content). In other cases, we ask for your consent to send you marketing information. We may use the information you provide to us, such as your use of our website, visits or purchases you make in our stores – to personalize our communication with you about products and services that we believe may be of interest to you.
-To operate, improve and maintain our business activity, products and services.
We use your personal data for our business. For example, when you make a purchase, we use this information for accounting, auditing, and other internal operations. We use personal data about how you use our products and services to improve your user experience, to help you identify technical and service problems, and to administer our website.
-To protect rights, assets or security, ours or third parties.
We may also use your personal data about how you use our website to prevent or detect fraud, abuse, unlawful use and violation of our Terms of Use, as well as to comply with court orders, government requests or applicable law.
- PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
Encryption & Security
We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the security of your personal data.
International data transfer
The personal data we collect (or process) in the context of our website will be stored in Greece. We protect your personal data as described in this privacy policy and in accordance with applicable law.
Retention of your personal data
We retain your personal data as long as necessary to fulfill the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will retain your personal data for as long as you have an account with "ELENI KRASANAKI". With regard to your personal data related to product purchases, we retain this data for a longer period in order to comply with our legal obligations (such as tax and commercial legislation and for guarantee purposes).
YOUR RIGHTS regarding your PERSONAL DATA
You have the right to request the following: (i) access to your personal data, (ii) electronic copy of your personal data (portability) (iii) rectification of your personal data if it is incomplete or inaccurate, or (iv) deletion or restriction of your personal data in certain circumstances provided for by applicable law. These rights are not absolute. In the event that we have obtained your consent to the processing of your personal data, you have the right to withdraw your consent at any time.
If you would like to request a copy of your personal data or to exercise any other right of yours, please contact us by mail at the info@elenikrasanaki.gr.
- COOKIES
Cookies are stored on your computer when you visit and use our website. It is a series of information in text format, stored by the browser on your device. The information stored in the cookies will then be transmitted to our website. Each cookie is unique to your browser and contains some anonymous information. We use cookies to improve the experience of the use of the website by its visitors. The operation of the website will be significantly affected if you disable or do not accept the use of cookies. You have the right to disable cookies which you can specify through your browser settings. However, disabling them may not allow you to use certain parts of our website.
TYPES OF COOKIES
- Operating
These cookies are necessary for the proper functioning of our online store. They allow you to navigate the website and enjoy its functions. These cookies remain on your computer for a long time (1 day to 1 year approximately)
Examples: PHP application cookie, PHP session cookie, frontend_cid, session_id, frontend, popup_newsletter
- Performance
These cookies are used to measure performance and improve functionality by recording anonymous data about the use of the online store. these cookies enter your computer during a single session but remain persistent
Examples: Ga, Gat, utm, utma, utmc, zlcmid, atuvs
- Social media
With social networking cookies you can log in to your social networks (e.g. Facebook – Twitter – YouTube – Instagram) and share content there from our website. Advertising cookies (of third parties) collect information that contributes to better personalization of advertisements. these cookies enter your computer during a single session but remain persistent
Examples: fbcsrf
THIRD PARTY COOKIES THAT WE USE ON THIS WEBSITE
Google Analytics cookies are performance analysis/recording cookies that allow us to collect anonymous information about how visitors use our website. These cookies inform us about how many users visit our website as well as how visitors navigate to its various points. It is anonymous information and does not contain any personal data.
The information collected by Google Analytics cookies about our website is transferred to and stored on Google's servers in accordance with Google's privacy policy.
In addition, third-party social networks (e.g. facebook, instagram, etc.) can place cookies on your device if you choose to share material from our website.
From time to time, our websites and apps may contain links to and from the websites of our affiliates' networks, advertisers and affiliates. If you follow a link to any of these websites, please note that such sites have their own privacy policy and we are not responsible for those policies.
Please check these policies before submitting any personal data to these websites.
We may also offer you the ability to use your social media login details. If you use this feature, you should be aware that you share your profile information with us, depending on your settings on the relevant social media platform. Please visit the relevant social media platform and check their privacy policy to understand how your personal data is shared and used in this context.
- CHANGES to our privacy policy
Our current laws and practices change over time. If we decide to update our privacy policy, we will post the changes on our website. If we make material changes to the way we process your personal data, we will send you prior notice or, where required by law, we will ask for your consent to implement such changes. We strongly recommend that you read our privacy policy and be kept up to date with our practices regularly.
- Contact
We are at your disposal for questions, comments and concerns you may have about our privacy policy and our privacy practices.
If you wish to submit comments or have questions or concerns, or if you wish to exercise your rights with respect to your personal data, please contact us:
Address: Vasileos Alexandrou Avenue 6, Kaisariani, 161 21
Phone number: 210 729 0082
You can also send an email to the email address info@elenikrasanaki.gr